Shipping Policy

We understand the importance of getting your items quickly, this is why we make every effort to process your order the same day you place it or the very next business day. Orders placed after noon GMT on Friday, or any time on Saturday or Sunday, will ship on Monday or the following business day if the Monday happens to fall on a holiday.

Exceptions: Our goal is for you to receive your order quickly, but sometimes there may be delays due to reasons which are beyond our control:

Incorrect billing or shipping address
Payment delay or issue
Delays due to severe weather conditions
Delays attributed directly to the carrier
Extremely high order volume due to a current sale

Shipping Rates and Methods

You will be able to choose your shipping method at the time of checkout. All shipping charges are final. You will never have to pay more for shipping than what you see when completing checkout. Duties, Customs, and any import fees may apply and are your responsibility.

All shipping rates are computed according to the weight and size of your order. Shipping methods will display during checkout.

Domestic Shipping Within Poland

Parcel Weight	Price
0-1000g	$ 3.20
1000-2000g	$ 5.50
Estimated Delivery Time	1-3 BUSINESS DAYS

International Shipping

We do our best to offer reasonable international rates. Please note that duties, taxes and other import-related fees may apply. See below for more details.

We ship orders to more than 150 countries around the globe. Listed below are your options for shipping methods, estimated delivery times and costs.

Parcel Weight/ Destination	Europe	North America, Africa	South, Central America, Asia	Australia, Oceania
0-350g	$ 7.10	$ 7.10	$ 7.10	$ 7.10
350-500g	$ 7.35	$ 8.30	$ 9.50	$ 12.00
500-1000g	$ 10.85	$ 12.90	$ 14.65	$ 20.45
1000-2000g	$ 18.15	$ 22.65	$ 27.10	$ 40.00
Estimated Delivery Time	5-10 BUSINESS DAYS	12-25 BUSINESS DAYS

Holidays

While we will be open on public holidays and processing your orders, the Poland Postal system will not be available to ship. Hence, your orders will be delayed by one business day.

Processing Times

All orders received by 12:00 noon Greenwich Mean Time (GMT) or 8:00 AM Eastern Time (ET) with expedited shipping options will be processed the same day, Monday through Friday. Orders received after noon GMT will be processed either the same day as received or the following business day.

Shipping Status

You will receive an email notifying you that your order has shipped. The email will include a tracking number.

Additional Information

Customs Charges/Import Duties: For international orders, any duties, taxes or other import fees assessed by customs will be the responsibility of the recipient. We cannot alter Customs forms to indicate "Gift" status or otherwise. Complete invoices will be enclosed in the packages as postal and import/export regulations require.

Signature Waivers: We will not request a signature to be waived upon delivery. Customers choosing to waive required signatures with their individual carriers assume all responsibility for their orders once they leave our facilities.

Delays beyond our control: Delays in delivery due to "Acts of Nature" or mechanical issues will not be reimbursed.

Lost Packages: Due to no fault of our own, on rare occasions packages sent via any carrier never arrive at their destination. If the carrier has confirmed delivery of the package, no replacement order will be sent. Claims for missing packages shown as delivered should be handled directly with the carrier or local police department.

If you have not received your package and the carrier has not confirmed delivery, we suggest checking with your local Post office (or Customs office for international orders) to inquire about your order. If your order was never confirmed as received by the carrier, we may replace your order after a waiting period has elapsed if you complete an affidavit confirming that your package was never received. If we do not receive this signed affidavit form back from you within 30 days from receipt, we will assume that your order has been received and the issue has been resolved.

If your order was not received because shipping information provided during checkout was incorrect, this policy will not apply. Please contact us to discuss your options.

For more information about our shipping policies, please contact us by email at info@vialysa.com or PRESS HERE